Returns

As of 16th August 2021 until further notice.
Oops! You seem to have landed on our returns, refunds and exchange page... Hey-ho, these things happen, but we hope you are still happy with our services.

If not, read on...

Company Name and Address:
Jacqueline Summer - Artist

145 Shalmsford Street
Chartham
Kent
England
CT4 7QZ

Email: jacquelinesummer4@gmail.com


Glossary:
‘We’ / ‘Our’ / ‘Business’ is ‘Jacqueline Summer’. ‘You’ / ‘Your’ ‘S/he’ / ‘They’ / ‘Customer’ / ‘Client’ is the Purchaser of goods and services. ‘We’ / ‘Us’ is the working partnership between the ‘Client’ and ‘Jacqueline Summer’.
 
We want you to be more than just a contented client, who will use our services into the future and give friends, family, colleagues and business acquaintances a positive 'heads up' about us. Notwithstanding any intellectual property rights, we will endeavour in all cases to come to an agreement that suits the integrity of both the Customer and the Business.
 
If you are not happy with the service, for whatever reason, in the first instance, please email us, before anyone one else. We prefer you come to us first and let us know what we might have done wrong, so we can try to fix it. We would rather resolve any issue you have via email or talking, than see you leave us with a sad or angry expression on your face. It may be the go-to option for many well-meaning people, but social media can be much more far-reaching and damaging than a few well-constructed sentences in an email between us, to resolve an issue.

For a refund against a physical item purchased by card, either in person or online, the partial (in cases of multiple items purchased) or full amount will be refunded, once the item(s) is/are returned intact to our Registered Company Address with a covering email / letter stating your reference number (where appropriate) and your name, email, home address and valid reason for the return, within 28 days of the date of purchase. Please allow up to 7 days for a response, from the time it is delivered to us. We cannot refund the cost of postage / packing.
 
Exchanges can be made on physical goods purchased, in person or online. You are responsible for postage and packing fees for any items sent back via the postal service. Once we have received the item, we will send out the preferred item at our own expense, using any of the following means. If there is a difference in price the following will happen: If of lesser value, a credit note will be sent with the package. If the item is of greater value, the customer pays the difference online or in person, before receipt of the exchanged goods.
 
Royal Mail offers recorded and special delivery, or use an official courier service such as myHermes or UPS, as we cannot except responsibility for items lost in the post. MyHermes, UPS, TNT, Parcel Force, DX and Pallet Force all specialise in shipping heavy goods at reasonable prices. There may be a 15% processing fee for items of furniture or similar bulky items.

Returns / Exchange
Jacqueline Summer - Artist


145 Shalmsford Street
Chartham
Kent
England
CT4 7QZ

Email: jacquelinesummer4@gmail.com

 

Please note, this refund policy does not include third party, or whole material goods used, such as, but not limited to, postage and packaging / transportation costs.