We like to think our customers are as trustworthy as we strive to be, but nobody likes to be walked over and that goes for us too.
So, in the event that our exchange/returns/refunds policy is abused, if proven, anything we have done to resolve the issue will be null and void and you may become liable for a charge of up to 150% of the final invoice, including any administration charges levied on us. In this instance, we will give you seven (7) days notice of our intention to take the matter further, through any legal means deemed necessary.
Where rating agencies have been used such as Trip Advisor, Google and Facebook, remember social media works both ways. If the customer has used social media or the newspapers / press in the process, s/he / they will not necessarily get the answer or outcome sought.
Your statutory rights are not affected.